Log onto Admin Page
Go to Transactions and then Auth File Manager
In the top right hand corner change the Debit Company to eCentric
Under new, you will see a list of files sent, change this to Error, that will show you failed file sends.
If the file has failed, go to Settings, then Action Page.
Under Auth Handlers there is a green Execute button next to eCentric Auth Handler
Click it
Go back to Transactions and Auth File Manager.
Change the Debit Company back to eCentric
You will see the file queue in New, then move to Pending and finally, if successful, will move to Archive, refresh the page to see the movement